Complaints
Complaints
If something about our service has not been right, we would rather hear about it than not.
Last reviewed 31 August 2026.
About our service
Email hello@on-consulting.uk with what happened and what you would like us to do about it. A principal will look into it and come back to you.
About how we handle your data
If your complaint concerns personal data - for example, how we have used something you sent us through an enquiry form - tell us first at hello@on-consulting.uk. You are also entitled to complain directly to the Information Commissioner's Office (ICO), the UK's data protection regulator, at any time: ico.org.uk, or by telephone on 0303 123 1113. See our Privacy notice for the full detail.
About legal services
Some legal work referred to on this site is carried out by individually regulated solicitors rather than by ON Consulting Limited. If your complaint concerns that work, tell us at hello@on-consulting.uk and we will confirm which complaints route applies and put you in touch with it.